ATT Help!

[Michele]

Ugh. I feel awful!! I reset my moms email password and I forgot it. In all my attempts to guess it, I locked her account. NO ONE at att will help me because "its a free email account and we have no authority to do anything with it."

FUCK!

Anyone have any suggestions??

[spotty_dog]

Does the account have security questions or a backup email? https://www.att.com/olam/forgotPassw...tPasswordStep1

[Michele]

No back up email and I forgot one of the security questions. And it locked now so I can't even guess the one security question I forgot. I'm too sleep deprived. I never should've messed with it for her. She was out of town and her account was spamming us. I tried to fix it.

[SoonerTexan]

Oh no

At least whoever was spamming cannot get into the account now.

[Momo]

I am so sorry

[SoonerTexan]

FYI, your mom needs to be aware that whatever password she was using before might be compromised if she is using it somewhere else.

[Michele]

I had her change her passwords elsewhere.

You know? She's not even upset. I would be lost if I couldn't get into my email. But she really doesn't use it much.

If google is to be trusted, I think the account will unlock after 24h and I can try again.

Ugh.

[SoonerTexan]

It will unlock I wish I could offer more! Unfortunately those things are hard to hack for all the right reasons!

I did know a guy in college who was creepy good at this stuff though...I could check with him. He once broke into a wifi network live for a class demo.