Patient suing hospital after tongue tie clipped in her baby

[scrub-jay]

The ceo showing up says: the hospital was in error and we're taking this very seriously. As a patient (or parent of patient) it also says: you're right to be upset, so are we and here's what we want to do to make sure it never happens again. Instead of: don't worry, your kid didn't even cry! (Read: your anger is not justified and it's no big deal)

[medpedspouse]

Ah, but in my husband's mind, the fault is ALL his... I cannot tell you the amount of stories.. He sees himself as the buck stops here kind of person, so he is responsible for EVERYTHING that happens on his watch.

I wonder if he might enjoy quality/process improvement literature. May provide him with a different perspective.

[spaz]

I wonder if he might enjoy quality/process improvement literature. May provide him with a different perspective.

I'm not sure what you mean by literature...stories of how things go??

[scrub-jay]

I'm not sure what you mean by literature...stories of how things go??

No not anecdotal. There is a TON of patient safety literature, it's a huge field. I covered it extensively in my MBA/MPH dual degree program. One of the best places to start would be the Institute for Healthcare Improvement or IHI. They offer courses that teach this material (I've taken many of them virtually).