Originally posted by GreyhoundsRUs
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You risk losing business IN any business. If you keep your clients happy and give them the images they want and are happy with them, their "word-of-mouth" recommendation will mean far more than the actual images, which should be good. I can use photoshop better than just about anyone, so I wouldn't need to pay for someone else to do that for me. If a client cannot use photoshop, then a photographer can include that with a CD package. For $25, the photographer will include retouched images alongside the originals, as an example.
Since I drew this corollary: Let's say you get your hand fixed, and an old local friend sees that you have a scar. They comment that they need carpal tunnel surgery done. You realize that your scar isn't the prettiest ever, but it's not bad. However, you LOVE your surgeon. He was kind, caring, and did an excellent job. Your pain is gone, and you are ecstatic. You tell your friend that you highly recommend this surgeon, and they comment that your scar looks a bit big, but you tell them all of the excellent things YOU loved about seeing this surgeon, and they get to make their own choice. Maybe they will choose a different surgeon based on another friend who has a pretty scar, but maybe their hand still hurts and the surgeon didn't do a good job on their surgery. In fact, their scar only looks so good because of the resident who closed the case that day and their good genes. Similarly, a photographer's subject may have a monster zit or have picked the wrong color shirt which makes their work look less attractive than it might actually be.
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