Hate them

[poky]

The thing that really ticks me off about those situations, and they have definitely happened to me too, is it's like who the hell are you? You're a sales person for crying out loud. Bottom of the food chain. Get over yourself.

This just totally reminded me of a great scene in Absolutely Fabulous (wonderful britcom for those of you not familiar with it): Eddie decides she has to spend a bunch of money, so she goes to this way upscale gallery. She gets some snootiness from the lady at the front of the shop, and comes back with "you can drop the attitude, you just work in a shop"

[Vishenka69]

Oooh, this is not too far from me. I'm so itching to get even with them. Can I? Please?

[Meenah]

Well, if you are close to New Hope you are VERY close to me. I'm 15 minutes from New Hope (less than 20 miles if I takke the back roads).

[peggyfromwastate]

apparently they need some new IT people- their site is just plain funky...

That's a sucky experience Luanne- this is totally the type of place my mom shops at. She is a dawkter's wife--- who buys from the clearance rack but they don't know that. She has "the look" though. (Big frosted hair, makeup, big jewelry, artsy outfits- not separates, and NO JEANS!)

Anyway, I will say that Nordstroms treated her very well, when she bounced her checks. They ate the check bouncing fees. So I guess I would go with Nordies, if I had to... shop.

Good luck though!

[Vishenka69]

Well, if you are close to New Hope you are VERY close to me. I'm 15 minutes from New Hope (less than 20 miles if I takke the back roads).

It's actually further than I thought. I thought New Hope was on 611, it's not. You're still over an hour away. But Bridgewater seems to be half way.

[Liz2254]

I'm nearby too... well, nearby-ish. Happy to meet up in Bridgewater to look for some fancy things! And I'll second the Bloomies service even when looking like (who am I kidding) rolling out of bed.

[Meenah]

WOW, I know it has been two years, but just want to update. I got an email from them this week. Apparently they found our website and read this thread! I ended up getting a dress online from Nieman Marcus, and my daughter helped me pick it out. I don't have the dawkter's wife look (and hope I never do) but I am one, and a Nurse Practitioner myself. I still choose to shop where I am made to feel comfortable, and if the event warrants it, I might even spend big bucks. We have had two more weddings since 2007, guess where I shopped? Their email to me was snooty in itself. They said

You are probably a nicer, more compassionate person than it appears in your post

Wow, way to go with the positive communication skills.

If they knew me, they would know how nice and compassionate I am. But I am also sensitive to being judged by how I may appear.

[mommax3]

How the heck did they find the post? Yikes! And wth is their problem that *two years* after the fact they are insulting you in response to a complaint about their service? What did the rest of their email say? They need to get over themselves.

[Deebs]

I have a jeweler here that has treated DH and I like this (but, they are the only store that sells "The" watch DH needed). I finally did say something about DH's occupation and income, and conveniently left out the details about our oodles of student loan debts. Instantly we had TWO sales people come to help us. I felt so satisfied when I was able to tell them that I would buy something frivolous (but wonderful) like jewelry at a place where every potential customer is treated well. What is wrong with these people?

[poky]

Oh, do put the rest of the PM up, Luanne. I also got one, very defensive, because of my comments about their website (which, unless I'm mis-remembering, has improved since 2 years ago when I wrote that it sucked). I replied saying that, and the response was a thanks for my input and that it was sure a lot nicer than the nasty stuff I posted.

[BonBon]

OMG, I remember this. *Awesome* that they googled themselves and found this site. Wow, for a pack of snooty jackasses, they're awfully sensitive.

Reminds me of when DH and I drove his 10 yr old Chevy Cavalier into the Mercedes dealership. They couldn't hide their disdain. Hey, we scrimped until every last penny of student loans and credit cards were paid off. They sure started tripping over themselves once they caught a whiff of "dawkter", lol.

[ladymoreta]

Wow! Two years! Haha! Probably hurting from the recession and wondering why. Oh, it must be because of that post two freaking years ago! Better write an "apology"! If they follow up and re-read this post, hopefully they learn that an insulting email doesn't go quite as far as nice, polite, helpful salespeople.

[migirl]

Seriously ... unbelievable ...

[GrayMatterWife]

Luanne:

I'm sorry. I know how this feels. Even though it's a silly diss and you know it as it happens, it still stings. This has happened to me before, especially when we were living in Dallas. I just didn't look "money" enough.

Honestly, I always thought it was a little ridiculous. I'm being looked down on by...the store clerk? Seriously? Being a retail sales associate at a clothing store is good, honorable work, but I hardly think it entitles you to assume that other people are not worth your time, simply because your nametag has "Neiman Marcus" on it...above YOUR name.

Next time, if you catch this crap and they ask--as you leave--if you found anything you like, tell 'em: "I did, thanks. I found out that I like to spend my money somewhere that has customer service. So I'll go elsewhere." And then just walk out. Catty, but they deserve it.

And I can't believe they found the post, BTW. If you to be truly nasty, report them to the BBB for their customer service. Or, you could just respond back: "Thank you for proving the validity of my comments regarding your customer service. If you think the appropriate way to respond to a customer with a complaint about especially poor customer service is to blame that person for giving voice to the frustration, your company is just as incompetent at an administrative level as it is on the sales floor. This isn't a matter of my compassion or caring; this is a matter of your store's desire to treat well all individuals who enter in a good-faith attempt to shop--a sign of class and character."

[GrayMatterWife]

Oh, do put the rest of the PM up, Luanne. I also got one, very defensive, because of my comments about their website (which, unless I'm mis-remembering, has improved since 2 years ago when I wrote that it sucked). I replied saying that, and the response was a thanks for my input and that it was sure a lot nicer than the nasty stuff I posted.

WTHeck???? Are these people for real? They are responding to (essentially) anonymous people floating the ether world of the web, who happen to have made fun of their petty little boutique? GET OVER YOURSELVES! That makes me laugh!

It is completely legal for you to be doing what you're doing. You are allowed to insult people on the internet. You are allowed to complain about poor customer service. Heck, you are allowed to post catty, nasty remarks about their website even if no one else on the planet would have agreed with you!

For a bunch of people who wouldn't give Luanne the time of day, they certainly invest a lot of time responding to people who AREN'T potential clients.

And, by the way, where the heck is New Hope, anyway? Wherever it is, it certainly isn't Paris, London, Milan, New York, or LA. Heck, it isn't even Chicago or Miami. So shut the heck up. In my opinion, they were lucky to have gotten Luanne's potential business. Just because bored housewives from NYC trek out to shop at your store doesn't make you relevant on the fashion scene. New Hope--as if that is some sort of fashion haute coutre capital. News flash: you're an upscale clothing boutique in some rinky-dink outlier town that is probably at least a half-a-season behind the real fashion cities. So, take your uppity attitude and go stick it in the New Hope city trash cans. Please.

See? Now THAT'S what a lack of compassion and caring truly looks like. Luanne and Sandy are angels of mercy.