Etsy etiquette

[GreyhoundsRUs]

So, I placed an Etsy order on Thursday. When I placed the order, I also sent a message to them to find out if my order will arrive before 2/4 since it's a dress for DD for vacation. I also noticed that this is the only item on the shop, and they've never had a customer, and just "opened" mid-Nov. Not a huge deal - gotta start someplace.

I still haven't heard from them. I have until Thursday to cancel my order. WWYD?

[Chrisada]

I'd wait a little longer and cancel on Thursday if you don't hear back.

[poky]

I'd ping them again today, and cancel tomorrow EOD if you still haven't heard back in the affirmative.

[MrsK]

Yes, send them a message. Inquiries like that show up as a footnote to the order. If they are inexperienced, they may have missed it.

[GreyhoundsRUs]

Yes, send them a message. Inquiries like that show up as a footnote to the order. If they are inexperienced, they may have missed it.

I also sent them an email attached to the store. I hope I hear back soon!

[GreyhoundsRUs]

Contacted them through all means listed, no response. I requested cancellation today. Do they have to accept the cancellation or does Etsy? My concern is if they aren't checking their store, they may not notice the cancellation. Hmmm

[MrsK]

I'm not sure. I had one cancellation where the buyer misunderstood my product and requested something I could not make. I had to first refund her money through paypal and then obtain a cancellation from etsy. I would think that you could do the same in reverse.