Magical Customer Service

[peggyfromwastate]

I ordered something from the disney store online, and they sent me one wrong item. It was a nightgown instead of a little outfit. So I called customer service and no problem- they are sending out the correct item and told me to just keep the other item or donate it to whichever charity I'd like.

That was simple. I was geared up for a fight LOL.

[PrincessFiona]

Wow!

Kris

[SoonerTexan]

I love Disney customer service. Back in the day, my mom mildly complained during a trip to Disney World about the lack of life jackets in childrens sizes at the pool. We came back to the hotel and there was a ridiculous gift basket with a "sorry" note. It wasn't even that big of a deal.

[GrayMatterWife]

They aren't being nice. The are being numbers-oriented. By doing this, it keeps their returns-processing costs and figures down.

But yay for you!

[MDPhDWife]

While that's what makes sense business wise, I know from experience sooo many companies who do it another way by making you send the item back.

Disney's customer service is pretty awesome!

[Pollyanna]

They sent us someone elses package two years back at Christmas. I called because I was worried someone was missing their presents. They said they already corrected their error. I asked them to send UPS to pick up the box because it was at least $100 worth of items. UPS never came and we just donated the box of toys.

I LOVE DISNEY

I had a similar experience with okiedog this week. I bought a "dropper" for Mattie in the fall, & 2 kids roughhousing with it at my cookie exchange managed to break both handles off. I called okiedog, and they're sending me a new one, free!

[diggitydot]

Disney has INSANE customer service. They're one of the few big companies that gets it right 99.999999% of the time.

[peggyfromwastate]

Lol lily- they had them come do the customer service training at Dhs hospital when he was an intern. Haha. It hasnt helped.

[HouseofWool]

Great customer service is really hard to find. And it really is numbers driven, the cost of the nightgown is probably equal or less than the shipping costs associated with a call tag. Muchmuchmuch easier to let it go and look like you are doing the customer a favor.

[houseelf]

ITA with House of Wool. I have had companies tell me, "Yeah, you didn't receive your package, that's YOUR problem". Even if it is financially beneficial for them, it is a win-win maneuver.