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I posted a rave a few days ago that I had managed to get all the bedding items I wanted for a specific Pottery Barn set from their website--they were being clearanced out and kept going in and out of stock. I spent way too much time hitting refresh.
I got it in two orders:
First Day
--King Quilt
--3 Standard Shams
Then the next day I noticed that they had the Euro shams back in stock, so I quickly ordered three and checked out. I called a rep to see if I could combine the orders to save on shipping and she said she would try, but since the stock was so low, I decided not to risk it. I am 100% positive that I ordered the 3 Euro shams. The second order was for well above $100. The rep I talked to confirmed it.
Well, the order containing the Euro shams arrived today and in the package was one standard sham. One $46 (with shipping) standard sham. I checked my email and the order confirmation is for one standard sham--I never bothered to open it because why on earth would it be any different than WHAT I FUCKING ORDERED A FEW MINUTES BEFORE? The only thing I can think of is something messed up when I submitted the order due to the low stock--they were out of stock again minutes after I checked out. I KNOW I did not order this--why on earth would I order one single standard sham when I had ordered 3 the day before?
So of course these are final sale and they wont let me return it. I pitched a fit and they offered a gift card. I said no and pitched a fit on their Facebook page instead--I got a response quickly and they offered a full refund for the sham. But of course there is no way to get the Euro shams now.
Here's the kicker, though--I think I hate the whole set now that I can see the fabric. This is it:
http://www.potterybarn.com/products/...=PIPRecentView
The description is "Like the intricate embroidery that borders traditional silk saris, our handwoven cotton voile quilt features detailed stitching that’s all the more grand as the color transitions to vibrant red."
To me, that meant that it was a quilt with red stitching all over it. That's why I fell in love with it online--it looked so intricate and beautiful. In reality, it is a quilt made with fabric that had red stitching PRINTED on it. I'm so pissed. They don't do customer reviews anymore, so I had no idea. We are getting a king bed next year and I expect a bedding set to last for at least 5 years. This was freakin' expensive, even on clearance, for what it is. I figured Pottery Barn would be higher quality than that!
I got it in two orders:
First Day
--King Quilt
--3 Standard Shams
Then the next day I noticed that they had the Euro shams back in stock, so I quickly ordered three and checked out. I called a rep to see if I could combine the orders to save on shipping and she said she would try, but since the stock was so low, I decided not to risk it. I am 100% positive that I ordered the 3 Euro shams. The second order was for well above $100. The rep I talked to confirmed it.
Well, the order containing the Euro shams arrived today and in the package was one standard sham. One $46 (with shipping) standard sham. I checked my email and the order confirmation is for one standard sham--I never bothered to open it because why on earth would it be any different than WHAT I FUCKING ORDERED A FEW MINUTES BEFORE? The only thing I can think of is something messed up when I submitted the order due to the low stock--they were out of stock again minutes after I checked out. I KNOW I did not order this--why on earth would I order one single standard sham when I had ordered 3 the day before?
So of course these are final sale and they wont let me return it. I pitched a fit and they offered a gift card. I said no and pitched a fit on their Facebook page instead--I got a response quickly and they offered a full refund for the sham. But of course there is no way to get the Euro shams now.
Here's the kicker, though--I think I hate the whole set now that I can see the fabric. This is it:
http://www.potterybarn.com/products/...=PIPRecentView
The description is "Like the intricate embroidery that borders traditional silk saris, our handwoven cotton voile quilt features detailed stitching that’s all the more grand as the color transitions to vibrant red."
To me, that meant that it was a quilt with red stitching all over it. That's why I fell in love with it online--it looked so intricate and beautiful. In reality, it is a quilt made with fabric that had red stitching PRINTED on it. I'm so pissed. They don't do customer reviews anymore, so I had no idea. We are getting a king bed next year and I expect a bedding set to last for at least 5 years. This was freakin' expensive, even on clearance, for what it is. I figured Pottery Barn would be higher quality than that!
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