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An unwelcome Mother's Day Gift from the Plaza Hotel.

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  • #16
    I say email and then raise hell of the shrug you off. Not cool.
    Married to a newly minted Pediatric Rad, momma to a sweet girl and a bunch of (mostly) cute boy monsters.



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    • #17
      And you may not have been a paying customer but you were still the guest of someone who was (a lot!) so they should not have treated you that way!
      Wife to NSG out of training, mom to 2, 10 & 8, and a beagle with wings.

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      • #18
        You ladies are scary with the googling! Thank you!!

        Originally posted by JDAZ11 View Post
        That sucks. I'm pretty socked.

        I actually remember letting two guests pump in my bridal suite at my wedding. Although I kind of remember wishing they had just asked my wedding planner for help instead of me it was at country club though, so much harder to track someone down for that kind of help than at a hotel.

        I think fairmont owns the plaza - so emailing someone high up at fairmont's corporate office might also be an option. But I would also post that all over trip advisor if you aren't satisfied with the response. You may want to throw in a mention of bed bug sightings just to really make them regret it
        Yeah, I posted on a local mom's group and someone said "ask the bride or the mother of the bride", UM, NO. Not the brides problem, not even remotely something she should be thinking about on her wedding day. No. And at a country club, I would have gone out to the car or even to a secluded bench with a cover...no such place in NYC.

        I'll keep you guys posted.
        Married to a Urology Attending! (that is an understated exclamation point)
        Mama to C (Jan 2012), D (Nov 2013), and R (April 2016). Consulting and homeschooling are my day jobs.

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        • #19
          I would have plugged my pump into an outlet at the front desk and not asked for a secluded place. Sorry this happened to you!
          married to an anesthesia attending

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          • #20
            If I had a cover with me, I would have. But for black tie, I would have been completely nude because I had to take down my gown.
            Married to a Urology Attending! (that is an understated exclamation point)
            Mama to C (Jan 2012), D (Nov 2013), and R (April 2016). Consulting and homeschooling are my day jobs.

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            • #21
              Sic Le Leche on the GM.
              -Ladybug

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              • #22
                Yeah, I was thinking you tag them and tag La Leche in a post on Facebook/Twitter until you said you didn't want to make a big deal out of respect for the couple. I think La Leche and the Plaza need to get connected over this story.....
                Angie
                Gyn-Onc fellowship survivor - 10 years out of the training years; reluctant suburbanite
                Mom to DS (18) and DD (15) (and many many pets)

                "Where are we going - and what am I doing in this handbasket?"

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                • #23
                  I just feel like I should give them an opportunity to respond before I put them on social media. I hate their behavior but I feel like it's fair to allow mgmt to respond. I will definitely blow up their social media if not.
                  Married to a Urology Attending! (that is an understated exclamation point)
                  Mama to C (Jan 2012), D (Nov 2013), and R (April 2016). Consulting and homeschooling are my day jobs.

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                  • #24
                    Originally posted by alison View Post
                    I would have plugged my pump into an outlet at the front desk and not asked for a secluded place. Sorry this happened to you!
                    This.

                    And I really, truly would have done it.

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                    • #25
                      Originally posted by Ladybug View Post
                      Sic Le Leche on the GM.
                      This. They can create all sorts of hell for them. Maybe they'll organize a boob-in and pump on the front steps. Try to stop 'em! That beans-for-brains mayor is too busy trying to stop the horse-drawn-carriages. There's no way he could stop the Milk Moms.

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                      • #26
                        I understand your not wanting to cause a scene, but honestly, even if they send you a nice, "we're so sorry" reply, they aren't. As long as you are out of their hair? Good. Who gives a shit about the next mom? Take it to social media? All of a sudden, they'll fall all over themselves to correct it.

                        LLL and Facebook. Twitter isn't long enough, but you could do a "I was @plaza for a wedding. I just wanted to pump. Extreme rudeness by staff. What do you think @LLL? (whatever their twitter IDs are). (Link to whole story).
                        Heidi, PA-S1 - wife to an orthopaedic surgeon, mom to Ryan, 17, and Alexia, 11.


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                        • #27
                          isn't the plaza like 4 or 5 star hotel? anyway, for the bridal parties, dont they normally offer free rooms? i think you should have just used one of those if you ask the bride. a bad review is definitely the way to go. rude service should not be rewarded.

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                          • #28
                            Originally posted by TulipsAndSunscreen View Post
                            I just feel like I should give them an opportunity to respond before I put them on social media. I hate their behavior but I feel like it's fair to allow mgmt to respond. I will definitely blow up their social media if not.
                            I agree. But know what you want before you contact management and ask for it. If you don't let them know how to make it right, then they will just apologize. Then, if you are ignored or mistreated, you can go to social media.

                            Sent from my SCH-I545 using Tapatalk 4
                            Wife and #1 Fan of Attending Adult & Geriatric Psychiatrist.

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                            • #29
                              Originally posted by MrsK View Post
                              I agree. But know what you want before you contact management and ask for it. If you don't let them know how to make it right, then they will just apologize. Then, if you are ignored or mistreated, you can go to social media.

                              Sent from my SCH-I545 using Tapatalk 4
                              I think they should give you a bunch of fairmont reward points (I think maybe it's called the presidents club, but us have to google). Maybe you should open an account if you don't already have one.

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                              • #30
                                An unwelcome Mother's Day Gift from the Plaza Hotel.

                                Instead of requesting something that will directly benefit you, maybe request that the facility make a nursing room available during large parties. That place hosts a SHIT TON of events. I guarantee that this is not the first time they've encountered this issue. Not having an adequate space for nursing moms is unacceptable.

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