An unwelcome Mother's Day Gift from the Plaza Hotel.

[MrsK]

Instead of requesting something that will directly benefit you, maybe request that the facility make a nursing room available during large parties. That place hosts a SHIT TON of events. I guarantee that this is not the first time they've encountered this issue. Not having an adequate space for nursing moms is unacceptable.

This.

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[TulipsAndSunscreen]

Instead of requesting something that will directly benefit you, maybe request that the facility make a nursing room available during large parties. That place hosts a SHIT TON of events. I guarantee that this is not the first time they've encountered this issue. Not having an adequate space for nursing moms is unacceptable.

That's what I want. Nothing they can do will really help me but I want them to know that their rudeness is a) unacceptable and b) illogical for a hotel that supposedly caters to families (rich families at that)...

[TulipsAndSunscreen]

An unwelcome Mother's Day Gift from the Plaza Hotel.

Here's the response:

Dear Ms. [T&S],
Thank you for taking the time to write and share your experience of this past weekend with us. Please allow me to express my most sincere apologies --I am shocked and dismayed to learn of the treatment that you received. Please know that I will share your comments with our team and Front Office managers to use as learning opportunity. This instance was clearly mishandled and the response you received completely unacceptable.
Please accept my sincere thanks for the consideration that you showed by trying to avoid taking up the limited bathroom space. I also appreciate your efforts to share your experience so that other mothers are prevented from encountering such a poor response in the future. I assure you that this type of incident will not be repeated.
I certainly hope that you had a wonderful Mother’s Day and I offer you my best wishes. Your feedback is very beneficial as we continually seek to improve our products and services for each of our guests. If you have any questions or if I may offer you any further assistance, please do not hesitate to contact me directly.
Warm Regards,
Tracy

[SoonerTexan]

If she isn't just blowing smoke, it sounds good...

[Sheherezade]

The tone is definitely right. That's how you do customer service!


Angie

[TulipsAndSunscreen]

I agree, I was happy with the clearly detailed response in regards to what I related. There's no way for me to know if anything comes of it but I do hope she means it that there will be training/accommodations in the future.

I'm satisfied. What do you guys think?

[GreyhoundsRUs]

I think it was an excellent response.

[Mrs. MD, Esq.]

I think it was an excellent response.

I agree!

[Pollyanna]

I think it was an excellent response.

Yes!

[TulipsAndSunscreen]

Ok, good. I don't want to be a pushover but I really do think the trend of demanding compensation for every little slight is a bit much. A good apology is acceptable as long as it doesn't happen again in my mind.

[Ladybug]

It's thoughtful and personal. Yay. Assuming she follows through I think it will impact future moms positively.

[Flynn]

In the NW people pump at Starbucks. It's NO BIG DEAL. So sorry for your experience!!!

[peggyfromwastate]

I think that response from management was spot on. I have no doubt the front desk people will be "educated".

[diggitydot]

I think that response from management was spot on. I have no doubt the front desk people will be "educated".

Yup. Management HATES shit like this. Counter jockeys and their supervisors will def get an earful.