Trivial Me- reached my boiling point

[peggyfromwastate]

Lol! Bad customer service is the norm here for sure. Everyone is pissed off here-- everyone!!

Costco corporate sent an email response that they'd forwarded my comments to the local manager. As if that will do anything, but whatever. Last time I complained about 7 years ago, and I did get a call back from the manager. He was very aggressive and wanted to know the person's name who helped me. He was badgering me--- I just said forget it. In the time since then, my InnerBitch has developed considerably. If I get a call back, no prob here telling them exactly how much they suck at customer service.

Sadly.... That's the norm around here. I have made it a point to compliment good service bc I see it so rarely-- that's what I make an issue out of. There's a girl who works target returns and she's fabulous. I've been telling them they need to promote her for a few years... Like anyone cares what I say! Lol.

[Momo]

Peggy you inspired me!!! I fired off a letter to the asshats @ the YMCA. My girls have a volleyball clinic that has been growing increasingly darker for over amonth now(it's outdoors). I have had to actually run my van & turn on my high beams so they can have some light!!! I have called the front desk & the powers that be,every single time to complain about the sucky conditions. Well yeaterday I sent this :


Dear Deborah:


It's beyond rediculous! This is yet Another night that the outdoor, east side volleyball court is not
illuminated! I'm having to run my van & use my highbeams so they can see!!!!
This has been an ongoing problem and quite a few folks including yourself,
have been made aware of it over the past few weeks. Last week the front desk said
they would put in a maintenance request to have the the 2 of the 4 roof
flood light bulbs replaced since only 2 were working. Tonight the front desk
person, who said they were "mgmnt on duty", said all 4 of the roof top flood lights
were blown. She had no plan in place to move them in & didn't even
acknowledge that this was an unacceptable situation.

Seriously Deb, when the Y can NOT provide a safe/well lit area & a member is having to run her
car (AGAIN) just so they can see is pathetic & quite frankly is NOT what
people paid for!

I'm sorry, I do not normally get this fired up...its
just that I have tried for weeks,now, to get this
resolved. I figured the squeaky wheel would get the grease...not continued
darkness!

Concerned& disappointed,
momo



I just recieved a message stating that she personally went up on the roof & installed 4 new flood lights...what do you want to bet they didn't think to go out after dark to see which direction they are postioned!!

[peggyfromwastate]

Yay you!!!!

Hopefully they are pointed in the right way...

Bravo!!

[peggyfromwastate]

Lol the local asst manager here just called to ask me more about The Incident. Super nice guy, said they have been retraining and retraining these ppl AND this employee in particular. They are having a sit down and everything with her and every employee-- I hope they fire her but that's just bc I'm mean!! And there are lots of good ppl looking for work, and Costco is a good place to work...

Anyway... Still love Costco, just not a fan of the customer service. We will see if they improve...

[samssugarmomma]

It's nice to know that they are aware of the problem and are trying to fix it..... but I'm in the "fire her" camp. How many chances should one person get? Especially since she isn't pleasant. It's not like she can't work the register or the phone - things that she could be trained on. How do you train someone to act like a decent human being and give common courtesty?