So, last night I called up Sprint to cancel my mobile phone service because, while I love the peace of mind of having a phone in my bag at all times, I really don't use enough minutes on the thing to justify 30 bucks a month (their cheapest advertised deal). When the customer service rep asked me why I wanted to cancel and I told her I couldn't afford it anymore, she asked me if I would be interested in a plan of 50 minutes a month for $10.
Um, YES. That would be perfect, actually. Too bad it's not an option they tell you about unless you ask them.
So, since knowledge is power and the squeaky wheel gets the oil and all that, just thought I'd let everyone know that this is yet another situation where if you call up and tell them you're unhappy, they'll do better for you.
I've heard this is also true of interest rates on credit cards--call them up and tell them you need a lower rate and you're likely to get it.
Anyone have any other situations like this? They're good to know.
Um, YES. That would be perfect, actually. Too bad it's not an option they tell you about unless you ask them.
So, since knowledge is power and the squeaky wheel gets the oil and all that, just thought I'd let everyone know that this is yet another situation where if you call up and tell them you're unhappy, they'll do better for you.
I've heard this is also true of interest rates on credit cards--call them up and tell them you need a lower rate and you're likely to get it.
Anyone have any other situations like this? They're good to know.
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