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Engagement Ring Dilemma

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  • Engagement Ring Dilemma

    I love my engagement ring--it's made up of a bunch of little diamonds and DH and I loved that it was very sparkly with a relatively flat profile. I never really wanted a solitaire.

    It's also from Zales...and it sucks. In the 7 years I've had it, 8-9 smaller diamonds have fallen out. I do wear it every day, so I have sort of expected that I'd have some fall out. We bought the warranty plan and as long as it is inspected every 6 months (which is a PITA now that I have kids and a lot going on) Zales pays for any repairs.

    At any rate, about 8 months ago, one of the small side diamonds fell out. I was past my 6 months date and didn't get a chance to get to the store until about 6 weeks ago. They sent it in to be repaired and since it was out of warranty, I had to pay (it wasn't too much) and now it is back under warranty now that it has been inspected. Except not even 48 hours after I got the ring back, the diamond fell out again. So I brought it back, they sent it off, I went in yet again and picked it up. 2 weeks later...another diamond. I'm starting to wonder what the hell they are doing to it while they repair it.

    This is getting ridiculous--it hasn't had any major wear in the last 2.5 weeks total I've had it in my possession and it has lost 2 diamonds. At this point, they've said they would let me pick something else out, but I'm not sure if it is for the amount DH paid back in 2007 or some other "current value." And...I really don't want to give up MY ring. It has sentimental value. DH doesn't want me to either. And I'm not really thrilled at the quality I've experienced from Zales now anyway.

    What would you do? I've thought about taking it to another jeweler to see if they can "shore it up" but I'm not sure if that would actually help.
    Married to a newly minted Pediatric Rad, momma to a sweet girl and a bunch of (mostly) cute boy monsters.




  • #2


    That's it with my wedding band


    Sent from my iPhone using Tapatalk
    Married to a newly minted Pediatric Rad, momma to a sweet girl and a bunch of (mostly) cute boy monsters.



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    • #3
      and that's where the diamonds keep falling out


      Sent from my iPhone using Tapatalk
      Married to a newly minted Pediatric Rad, momma to a sweet girl and a bunch of (mostly) cute boy monsters.



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      • #4
        It's really beautiful. I'm not sure what advice is helpful so I'm trying to think what I would do. Could you get it recreated by a master jeweller? Not sure costs of that over there but if I loved the design but needed the quality improved I would look at that option. Hope that's somewhat useful. That sounds like a total hassle and I would be highly annoyed by this also.


        Sent from my iPhone using Tapatalk
        ~ Mental Health Occupational Therapist, lover of horses, CrossFit, coffee, and the country (previously engaged to an MS4 and aspiring NSG) ~


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        • #5
          I'd probably take it to a nicer jeweler and see what they can do.

          Sent from Tapatalk
          Allison - professor; wife to a urology attending; mom to baby girl E (11/13), baby boy C (2/16), and a spoiled cat; knitter and hoarder of yarn; photographer

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          • #6
            I'm not sure what you should do, but I just wanted to chime in on how pretty it is! Sorry it's causing you so much trouble.

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            • #7
              Originally posted by EvieLee View Post
              It's really beautiful. I'm not sure what advice is helpful so I'm trying to think what I would do. Could you get it recreated by a master jeweller? Not sure costs of that over there but if I loved the design but needed the quality improved I would look at that option. Hope that's somewhat useful. That sounds like a total hassle and I would be highly annoyed by this also.


              Sent from my iPhone using Tapatalk
              Yes.
              Is it a problem with the prongs? I think they can be reinforced/infused with a stronger metal...?


              Sent from my iPad using Tapatalk
              Wife to Family Medicine attending, Mom to DS1 and DS2
              Professional Relocation Specialist &
              "The Official IMSN Enabler"

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              • #8
                Is it a problem with the prongs? I think they can be reinforced/infused with a stronger metal...?
                Yes, the prongs on the side keep failing. It was a visibly shitty job the last time I got it back
                Married to a newly minted Pediatric Rad, momma to a sweet girl and a bunch of (mostly) cute boy monsters.



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                • #9
                  Allen Jeweler at 75 & McDermott. I had one of the small side diamonds fall out. I took it there. I think the repair was $300 (they had to get another diamond since I had lost it). That one came out a week later because it was too big for the setting. They repaired it for free (diamond and remade the prongs).

                  The other place to try is Rich Jeweler in Plano. They made my wedding band. Small shop. Honest work.


                  Sent from my iPad using Tapatalk
                  Veronica
                  Mother of two ballerinas and one wild boy

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                  • #10
                    Cool tha ks


                    Sent from my iPhone using Tapatalk
                    Married to a newly minted Pediatric Rad, momma to a sweet girl and a bunch of (mostly) cute boy monsters.



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                    • #11
                      That shouldn't be happening at all. Perhaps the setting is defective. Can they replace it with an identical ring?
                      Wife and #1 Fan of Attending Adult & Geriatric Psychiatrist.

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                      • #12
                        [MENTION=1498]MrsK[/MENTION], No, I asked That would have been my preferred solution. They said it is because of the setting style and the prongs getting broken?
                        Married to a newly minted Pediatric Rad, momma to a sweet girl and a bunch of (mostly) cute boy monsters.



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                        • #13
                          Then see if they have something similar. It's obviously defective.
                          Wife and #1 Fan of Attending Adult & Geriatric Psychiatrist.

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                          • #14
                            Mrs K is right. You didn't design the ring - someone who works for them did. They need to replace or permanently fix the ring. If it's a design flaw, they need to redesign it,


                            Sent from my iPad using Tapatalk
                            -Deb
                            Wife to EP, just trying to keep up with my FOUR busy kids!

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                            • #15
                              I agree that they "need" to fix it but lets be honest, they just have no intention of doing so. It is a beautiful ring with great meaning, stop going to Zales all together. Go to a good quality jeweler, pay what it costs to fix your ring for good. Their "warranty" is worthless.
                              Tara
                              Married 20 years to MD/PhD in year 3 of MFM fellowship. SAHM to five wonderful children (#6 due in August), a sweet GSD named Bella, a black lab named Toby, and 1 guinea pig.

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